Terms of Service Agreement

Acceptance of Terms

Welcome to QDROCounsel. This Terms of Service Agreement ("Agreement") governs your access to and use of our web application, unified communication software, VoIP services, and associated API endpoints (collectively, the "Services"). The Services are provided by QDROCounsel ("we," "us," or "our").

By registering an account, purchasing subscription services, or installing our desk-phone hardware or softphone endpoints, you agree to be bound by the terms set forth herein. If you are accepting these terms on behalf of an enterprise, business entity, or governmental organization, you represent and warrant that you have the statutory and corporate authority to bind such an entity to this Agreement.

Please read this Agreement carefully. If you do not agree to all elements contained within these terms, you must immediately cease any configuration, access, or utilization of our communications network.

Acceptable Use Policy (AUP)

Our communications infrastructure must be used in compliance with all relevant international and local legal standards. This Acceptable Use Policy defines the parameters of allowed activity within our cloud infrastructure.

Prohibited uses include, but are not limited to, the following:

• Deploying high-volume, automated robocalling networks, predictive dialers, or unsolicited outbound marketing campaigns that violate TCPA guidelines.
• Using spoofing mechanisms or header modification systems designed to hide the true geographical origin or caller ID of outbound transmissions.
• Attempting to circumvent regional telecommunications licensing, tariff frameworks, or unauthorized international routing rules.
• Transmitting or storing payloads that are malicious, defamatory, abusive, or designed to interfere with our core system operations.

Service Usage & VoIP Provisions

VoIP operations rely heavily on internet infrastructure, local packet routing, and bandwidth consistency. We provide enterprise-grade unified communications, but acknowledging the physical and technical properties of modern cloud transport systems is critical.

Bandwidth Quality and Latency Requirements: To guarantee HD call clarity, adequate up/down network bandwidth must be maintained at your physical premises. We cannot be held responsible for degradation of service resulting from ISP downtime, local firewall packet-filtering rules, or high network jitter.

911 & Emergency Dialing Restrictions: VoIP emergency services (E911) operate differently than traditional PSTN analog telephone lines. E911 calls require accurate geographic address mappings registered within your client dashboard. If there is a power failure, loss of local internet connectivity, or if your physical address mapping has not been kept current, E911 dispatch calls may fail to route to correct localized emergency response units.

User Responsibilities

To secure the integrity of our integrated platforms, customers must meet specific operational responsibilities:

• Credential Management: You are solely responsible for protecting SIP credentials, administrator passwords, and application API keys. Any resource charges or long-distance outbound bills incurred due to credential compromise fall under customer liability.
• Authorized Access: You agree to ensure that access to your phone networks and administrator dashboards is restricted to authorized employees or external contractors.
• Regulatory Compliance: Customers must ensure their call-recording and sentiment-analysis workflows comply with regional two-party consent laws and applicable wiretapping regulations.

Payments, Billing & Regulatory Fees

Access to our premium VoIP, PBX, and OmniChannel solutions requires a paid subscription plan, calculated based on active users, virtual phone numbers (DIDs), or specific enterprise contract tiers.

Invoicing Schedule: Recurring platform costs are invoiced monthly in advance. Usage fees, including international outbound routing, toll-free operations, and SMS burst pricing, are billed retrospectively on a monthly basis.

Taxes and Surcharges: Federal, state, and local taxes, Universal Service Fund (USF) surcharges, and public utility fees are calculated based on physical office addresses or phone registration regions and will be added directly to your standard invoice.

Delinquent Accounts: Accounts with unpaid balances remaining active for 15 days past due date may experience service rate limits or outbound calling suspensions, with complete system disconnection occurring at 30 days past due.

Intellectual Property Rights

The platform architecture, UI designs, proprietary code base, firmware extensions, trademarks, logos, and patents behind QDROCounsel are and shall remain the exclusive property of QDROCounsel and its global licensors.

No license, title, or interest in or to our proprietary communications ecosystem is transferred to the customer, except for the limited, non-assignable, revocable subscription right to use the Services in accordance with the provisions of this Agreement. Reverse engineering, decompiling, or attempting to extract the underlying source code of any softphone or platform element is strictly prohibited.

Limitations of Service Availability

While QDROCounsel aims for a high network availability rate (including our 99.9% uptime SLA options for custom enterprise plans), our systems are subject to scheduled network maintenance, security updates, and unforeseen technical anomalies.

Maintenance schedules will be communicated through the administrator dashboard at least 24 hours in advance whenever possible. Emergency security patches or core network updates may be executed without immediate notice to isolate actively identified cybersecurity risks or global routing disruptions.

Suspension & Account Termination

This agreement remains active from the date you complete your account onboarding until it is formally terminated by either party.

Suspension for Breach: We reserve the right to suspend any communication node, SIP trunk, or user profile immediately if we suspect violations of our Acceptable Use Policy, fraudulent outbound traffic patterns, or unresolved account balances.

Termination: You may cancel your subscription service through your account management console or by providing 30 days' written notice to your account manager. Upon cancellation, your access to DIDs, historical recordings, and reporting data will be deactivated on the final day of your monthly billing cycle.

Liability Disclaimer & Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE JURISDICTIONAL LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITION SORTS OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.

QDROCounsel, including its officers, directors, stakeholders, and regional network providers, shall not be liable for any indirect, special, incidental, punitive, or consequential damages. This limitation includes lost corporate profits, interrupted operations, or compromised data security resulting from any service outages, network degradation, or E911 configuration errors.

You agree to defend, indemnify, and hold harmless QDROCounsel and its affiliates against any third-party claims, losses, regulatory fines, or damages resulting from your violation of our Acceptable Use Policy, non-compliance with regional telecom guidelines, or unauthorized usage of the API interfaces.

Governing Law & Legal Venue

This Agreement, and all matters arising out of or relating to your use of our communication systems, shall be governed by and interpreted under the laws of the State of California, United States, without regard to conflict of law principles.

Any legal actions, formal disputes, or arbitration proceedings relating to this Agreement must be initiated exclusively within state or federal courts located in Santa Clara County, California. Both parties waive any objections based on personal jurisdiction or inconvenient forum.

Legal & Contact Information

If you have inquiries regarding our platform rules, need to negotiate custom Enterprise service-level agreements, or require legal clarification on these terms, please contact our administrative offices: